FROM QUALITY MANAGEMENT SYSTEM TO THE INTEGRATED MANAGEMENT IN SMALL AND MEDIUM-SIZED ENTERPRISES IN THE FIELD OF MANUFACTURING

The successful implementation of a QMS opens a variety of advantages to keep up competitive positions. To benefit fully from these potential strengths of the company it is important in the next years to implement integrated management systems, planned and implemented by participation of employees. The employers commitment is based upon integration and co-operation from the very beginning. Advantages in competition by quality management system Within the last years product quality and performance has developed into a decisive factor for the ability to survive in today’s market. Quality as expression of the fulfilment of customer needs comprises no more only function and reliability features of products, but covers the total business and its surroundings. Quality has become one of market determining business strategies. Fig.1: Shares of manufacturing enterprises The introduction of a quality management system in the enterprise and its certification according to the internationa