Managing the quality of teaching in higher education institutions in the 21st century

T HE management of quality in Australian higher education has had one eyeon the quality agenda associated with accountability and the other eye onthe major transformations affecting teaching and learning. This paper examines some of the ways in which these two trajectories are intersecting and forecasts how quality will be managed in the 21st century. The paper recognises trends towards diversity among institutions in the sector and the need to tailor quality approaches for particular market niches. The impact of communication and information technologies and the rise of collaborative teaching and social learning on the nature and quality of university teaching are discussed. A reduction in mistrust of the quality agenda is forecast as data and methods improve and academics regain a sense of control over formative uses of quality actiVities