Add to ORKGIn this article we investigate the influence of emotional labor on job satisfaction and burnout across a range of public service occupations. While prior studies in this genre have primarily focused on human services, occupations in this analysis range from routine clerical interactions to emotionally intense first-responder jobs. Despite this range, structural equation modeling shows that (a) emotion work increases job satisfaction as well as burnout; (b) emotive skills lead to an upsurge in job satisfaction and are inversely associated with burnout; and (c) the deleterious effect of emotional labor mainly occurs not with its performance, per se, but when workers must fake their feelings. It is this circumstance that produces an elevated r...
To what extent, in what context and with what psychological consequences do service workers regulate...
Emotional labor that requires workers to suppress their truly felt emotions and create a fake emotio...
Ever since Hochschild (1983) introduced the concept of emotional labor in the workplace, it has cons...
In this article we investigate the influence of emotional labor on job satisfaction and burnout acro...
Although it has often been presumed that jobs involving “people work ” (e.g., nurses, service worker...
Recently, research on service workers’ emotional labor has received considerable attention, bo...
Traditional approaches to understanding psychosocial job characteristics and well-being have been qu...
The research was designed to advance theoretical understanding of the construct of emotional labour...
It is essential for organizations to understand and manage salespeople's emotions. By monitoring...
For many American workers, emotional labor (manifestation or suppression of emotional expression or ...
Studied since the late 70s, emotional labor has received much attention especially in the service pr...
It is essential for organizations to understand and manage salespeople\u27s emotions. By monitoring ...
Enacting appropriate behaviors often requires service employees to suppress genuine emotions and/or ...
Emotional demands are an inevitable feature of human services, and suggested to be a defining antece...
This study examines the relationships between job demands (in the form of role stressors and emotion...
To what extent, in what context and with what psychological consequences do service workers regulate...
Emotional labor that requires workers to suppress their truly felt emotions and create a fake emotio...
Ever since Hochschild (1983) introduced the concept of emotional labor in the workplace, it has cons...
In this article we investigate the influence of emotional labor on job satisfaction and burnout acro...
Although it has often been presumed that jobs involving “people work ” (e.g., nurses, service worker...
Recently, research on service workers’ emotional labor has received considerable attention, bo...
Traditional approaches to understanding psychosocial job characteristics and well-being have been qu...
The research was designed to advance theoretical understanding of the construct of emotional labour...
It is essential for organizations to understand and manage salespeople's emotions. By monitoring...
For many American workers, emotional labor (manifestation or suppression of emotional expression or ...
Studied since the late 70s, emotional labor has received much attention especially in the service pr...
It is essential for organizations to understand and manage salespeople\u27s emotions. By monitoring ...
Enacting appropriate behaviors often requires service employees to suppress genuine emotions and/or ...
Emotional demands are an inevitable feature of human services, and suggested to be a defining antece...
This study examines the relationships between job demands (in the form of role stressors and emotion...
To what extent, in what context and with what psychological consequences do service workers regulate...
Emotional labor that requires workers to suppress their truly felt emotions and create a fake emotio...
Ever since Hochschild (1983) introduced the concept of emotional labor in the workplace, it has cons...