Literature review of QM and SCM: a perspective of integration

Purpose – To explore the practices of supply chain management and quality management, in order to study the integration of both management fields by means of a structural model. Design/methodology/approach – An overview of the main concepts of supply chain management and quality management were reviewed from the literature, and some practices have been identified in order to understand how these areas are related to each other, and the benefits that this integration can bring to companies ’ performance. Findings –The use of integrated approaches to quality management and supply chain management becomes necessary to accomplish some objectives as produce value and optimize sustainability. Due to similar characteristics of these two management areas as: the adoption of holistic approaches, the promotion of continuous improvement and innovation; customer satisfaction; leadership; strategic planning, among others; they can been seen as complementary, and improved global performance can be achieved from their synergies. Thus, they offer a unique framework to integrate participation and partnership between stakeholders. Research limitations/implications – This paper presents a structural model that is based on