PSYCHOLOGICAL FACTORS ASPREDICTORS OF TURNOVER INTENTION AMONG EMPLOYEES OF POST- CONSOLIDATION BANKS IN NIGERIA

Employees ’ turnover intention is a major problem facing the banking industry in Nigeria especially in this post-consolidation era. However, earlier studies on employees of post-consolidation banks in Nigeria paid less research attention to this negative job attitude. In particular, little research attention was paid to the influence of job satisfaction, social support, and emotional intelligence on turnover intention among bank employees in Nigeria. This present study therefore investigated the influence of job satisfaction, social support, and emotional intelligence on turnover intention among post-consolidation bank employees in Nigeria. A total of 215 bank employees (106 males; 109 females) from 4 commercial banks in Lagos, Nigeria whose ages ranged from 26 to 55 with mean age of 19 years (SD = 3.19) participated in this study. Validated scales were used for data collection. Multiple regression analysis was used to test the study hypotheses. The result showed that job satisfaction (β =-0.30; t = 5.43; p < 0.05), social support (β =-0.25; t =-3.12; p < 0.05), and emotional intelligence (β =-0.36; t =-5.88; p < 0.01) significantly and independently predicted turnover intention among bank employees. Furthermore, the results showed that the three psychological factors (i.e., job satisfaction, social support, and emotional intelligence) had a joint influence on turnover intention [F (1, 211) = 23.43; p < 0.05]. Therefore, management and human resource personnel of various post-consolidation banks in Nigeria should design intervention strategies using the variables implicated in this study to reduce turnover intention of their employees