Acknowledgement

This thesis would not have been possible without the support of some individuals. We would like to take this opportunity to say ‘thank you’. First of all, we would like to show our appreciation to Milan, who made it possible to access the studied organization. Then, of course, we would like to express our gratitude to our interview participants. They provided us with the data that laid the foundation of our research. Thank you for taking your time to share your experiences with us. Furthermore, we would like to thank our supervisors, Associate Professors Louise Bringselius and Tony Huzzard, who have provided us with valuable feedback during the thesis process. Finally, we would like to give a ‘big thank you ’ to our families and friends, who helped us proofread and discuss our issues, and also accepted us not being present that much. Thank you