Add to ORKGEducation being a service industry, researchers have tried to measure the service quality by applying models such as SERVQUA
Recent societal changes and recognition of the importance of having good quality services in higher ...
Recently, quality issues have been widely addressed in the higher education sector as a result of wh...
This study examines the relationship between service quality dimensions (SERVQUAL Model) and overall...
The contemporary academic environment, marked by the marketization of education, have been observing...
Most of the ideas on service quality stem from the West. The massive developments in research in the...
This study examines the dimensions of service quality in the education industry by extending the SE...
The strategic importance of service excellence for service industries places the focus on service qu...
Purpose: An extended SERVQUAL instrument is developed, validated and used to measure perceived servi...
This study examines the dimensions of service quality in the education industry by extending the SE...
ABSTRACT: The paper addresses the issue of higher education service quality measurement and stresses...
Due to the increasing competition between higher educational institutions, there is an increasing aw...
The paper addresses the issue of higher education service quality measurement and stresses the need ...
The service quality literature demonstrates that when seeking to design tools that measure quality, ...
Service is an identifiable, intangible activity that is the main objective of transaction that serve...
According to some scholars, the strategic success of a service organization depends on its ability t...
Recent societal changes and recognition of the importance of having good quality services in higher ...
Recently, quality issues have been widely addressed in the higher education sector as a result of wh...
This study examines the relationship between service quality dimensions (SERVQUAL Model) and overall...
The contemporary academic environment, marked by the marketization of education, have been observing...
Most of the ideas on service quality stem from the West. The massive developments in research in the...
This study examines the dimensions of service quality in the education industry by extending the SE...
The strategic importance of service excellence for service industries places the focus on service qu...
Purpose: An extended SERVQUAL instrument is developed, validated and used to measure perceived servi...
This study examines the dimensions of service quality in the education industry by extending the SE...
ABSTRACT: The paper addresses the issue of higher education service quality measurement and stresses...
Due to the increasing competition between higher educational institutions, there is an increasing aw...
The paper addresses the issue of higher education service quality measurement and stresses the need ...
The service quality literature demonstrates that when seeking to design tools that measure quality, ...
Service is an identifiable, intangible activity that is the main objective of transaction that serve...
According to some scholars, the strategic success of a service organization depends on its ability t...
Recent societal changes and recognition of the importance of having good quality services in higher ...
Recently, quality issues have been widely addressed in the higher education sector as a result of wh...
This study examines the relationship between service quality dimensions (SERVQUAL Model) and overall...