Add to ORKGIn this paper we report on two studies that (1) examine whether service quality and the set of functionality offered by a website can explain price dispersion in the online electronics market, and (2) investigate whether customers are willing to trade-off lower prices for more website functionality. The results highlight the importance of functionality offered by retailer websites in explaining the dispersion in observed prices, especially compared to service quality and market share. Study 2 demonstrates that customers attach different importance to product prices and have non-zero valuations for website functionality
This study identified “essential” functionalities (grouped in four distinct sets) that should be imp...
The Internet and associated technology (including the World Wide Web (WWW)) are fast changing the co...
E-commerce has become an integral part of the worlds economy. In this study we investigate the impac...
In this paper we report on two studies that (1) examine whether service quality and the set of funct...
Online purchasing is becoming increasingly common as a purchasing mode. At the onset of e-commerce i...
Despite expectations in the late 1990s that the Internet would lead to frictionless commerce, empiri...
Purpose – The objective of this study is to analyze price dispersion in the context of internet base...
Compared to conventional markets, online markets o er many informational advantages to consumers. It...
Abstract: Internet firms charge a wide range of prices for nearly homogeneous products and price dis...
As the Internet develops into a robust channel for commerce, it will be important to understand the ...
Despite the claims of friction-free information availability (Brynjolfsson and Smith 2000), price di...
This paper explores how web retail service quality at the point of purchase influences consumers’ pe...
Subject matter literature shows that the Internet is becoming a more and more frequent place to purc...
Electronic commerce has grown rapidly in recent years. However, surveys of online customers continu...
As the Internet develops into a robust channel for commerce, it will be important to understand the ...
This study identified “essential” functionalities (grouped in four distinct sets) that should be imp...
The Internet and associated technology (including the World Wide Web (WWW)) are fast changing the co...
E-commerce has become an integral part of the worlds economy. In this study we investigate the impac...
In this paper we report on two studies that (1) examine whether service quality and the set of funct...
Online purchasing is becoming increasingly common as a purchasing mode. At the onset of e-commerce i...
Despite expectations in the late 1990s that the Internet would lead to frictionless commerce, empiri...
Purpose – The objective of this study is to analyze price dispersion in the context of internet base...
Compared to conventional markets, online markets o er many informational advantages to consumers. It...
Abstract: Internet firms charge a wide range of prices for nearly homogeneous products and price dis...
As the Internet develops into a robust channel for commerce, it will be important to understand the ...
Despite the claims of friction-free information availability (Brynjolfsson and Smith 2000), price di...
This paper explores how web retail service quality at the point of purchase influences consumers’ pe...
Subject matter literature shows that the Internet is becoming a more and more frequent place to purc...
Electronic commerce has grown rapidly in recent years. However, surveys of online customers continu...
As the Internet develops into a robust channel for commerce, it will be important to understand the ...
This study identified “essential” functionalities (grouped in four distinct sets) that should be imp...
The Internet and associated technology (including the World Wide Web (WWW)) are fast changing the co...
E-commerce has become an integral part of the worlds economy. In this study we investigate the impac...