PROSPECTUS PATIENT SATISFACTION RELATED TO NOISE IN THE CORONARY CARE UNIT

inpatient unit that cares for acutely ill cardiac patients requiring close hemodynamic monitoring, ECG interpretation, titration of powerful infusions, and use of supportive technologies. The CCU staff recognized a department trend for low patient-satisfaction score related to environmental noise levels. Based on the Press Ganey score, the patient-satisfaction score plummeted in relation to noise level beginning in March 2014 (see Table 1 for Press Ganey Inpatient Report). On the basis of this information, the CCU staff embarked on a unit-wide-noise-reduction project to improve the environment for patients and families. Since the increase in noise level has overwhelming effects on healing, poor patient satisfaction, delirium, and decrease perception of pain, I decided to pursue a process improvement project in the Coronary Care Unit