POSSIBLE APPROACHES TO IMPROVEMENT OF INSTITUTIONAL TOOLS OF THE QUALITY MANAGEMENT SYSTEM IN THE SPHERE OF HOUSING AND COMMUNAL SERVICES

The purpose of the article is to study the main criteria and system of monitor-ing the quality of housing and communal services. In the course of the research the main factors forming the quality of providing housing and municipal services, such, as quality of housing and degree of its wear, quality of the materials used in the course of rendering repair housing and municipal services, qualification of the personnel are revealed. In the article, criteria of quality for housing and municipal services are systematized, and the analysis of possibility of application of the international quality management system at the enterprises of a housing and municipal complex is carried out. The possibility of applying the rating system in the practice of managing the system of housing and municipal services by the local authorities is considered. By the results of the research it is possible to draw the following conclusions: for scientists there is a necessity of further development of economic mechanisms for the use of modern methods and instruments of quality management of utility services; for local authorities – to control and timely focus on the consumer (population) in terms of the use and implementation of the principles of the international standard of quality in relation to housing and communal services, and the rating in order to im-prove the quality of rendered services