Academy of Economic Studies in Bucharest

E-government represents one of the most palpable results of the dynamic development of the information and communication technology. Defined mostly as an intensive use of information technologies to provide public services, e-government has been approached in the literature rather from a technological perspective, with a significant importance given to the supply and a lower attention paid to the demand side. The increasing interest in taking into consideration the demand side in the development of the e-government initiatives and projects has created the foundation for a shift in the way the conceptual framework for e-government planning and implementation is defined, from the technology infrastructure and costs to the customer-centric character of all the efforts done. The European Union put e-government on its agenda aiming to improve access to the public information and services, increase transparency of public administration, exploit effectively the information technology within public administration, and establishing e-procurement. The development of the e-government services in the Member States, as it is expressed by the data regarding the supply and demand side, has been conducted in a more or less different manner that led, at the Union’s level, to a relatively high availability but a rather low usage of th