Incorporate Credibility into Context for the Best Social Media Answers

Abstract. In this paper, we focus on the task of identifying the best answer for a user-generated question in Collaborative Question Answering (CQA) services. Given that most existing research on CQA has focused on non-textual features such as click-through counts which are relatively difficult to access, we examine the effectiveness of diverse content-based features for the task. Specially, we propose to explore how the information of evidentiality can contribute to the task. By the comparison of diverse textual features and their combinations, the current study provides useful insight into the issues of detecting the best answer to a given question in CQA without user features or system specific link structures