Total Quality Management and the Higher Education Environment: Impact on

IDENTIFIERS Deming (W Edwards) This paper explores Total Quality Management (TQM) as an organizational theory applied to educational administration of higher education. The first part of the paper describes the principles of TQM, and the second part considers TQM in higher education. The third section is a general conclusion that takes into consideration the leadership challenge of TQM for the organization of higher education institutions. The paper begins with a review of the main ideas of the originators and leaders of TQM: W. Edwards Deming, Joseph Juran, Philip Crosby, and Masaaki Imai. The challenge TQM poses for higher education is that quality is not free. It requires a paradigm shift. TQM is more than a list of points, statistical tools, and slogans. The main transformation for higher education would be a well-educated leadership that understands the requirements of TQM and the needs of the higher education system. (SLD) Reproductions supplied by EDRS are the best that can be made from the original document