ORGANIZATIONAL ASPECTS OF TRANSFORMATION TO E-BUSINESS: A CASE STUDY

The topic of e-business is increasingly attracting the attention of software engineers, system researchers and, most interestingly, business practitioners. However, the organizational aspects of e-business transformation (e-transformation) have received little attention. Success is strongly related to the effective strategies for planning and managing various key success factors. This paper investigates three of the major organizational aspects of the e-transformation process, related to the core assets of any business: people, technology and business processes. Here, we focus on the effective change management strategies including resistance to change; the successful adoption and diffusion of new technologies; and the successful reengineering of business processes for the new e-business environment. We report empirical results from an industrial case study conducted in a large multinational professional information solution provider in Sydney over a period of two years using the Action Research methodology