Disseminating information and soliciting input during planned organizational change

This study examined implementers ’ uses of channels to disseminate information to and so-licit input from staff members during planned change. How communication was differently directed to paid and volunteer staff and the degree to which channel use is predictive of im-plementers’assessments of success of change efforts was also assessed. Implementers of 89 planned change efforts across a wide variety of geographic and business sectors served as re-spondents for the study. Potential applications of findings for organizational practitioners are discussed