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ii Information systems are increasingly adopted in public transportation to improve service. When well utilized, transit also plays a major role in reducing roadway congestion and mitigating transportation’s negative impacts on the environment, benefits that accrue to transit users and nonusers alike. Nonuser’s recognition of such benefits can be important when agencies seek community support of transit initiatives, and it is possible that state-of-the-art technologies enhance the progressive image of transit. A two-wave survey of The Ohio State University (OSU) community was conducted to study the influence of real-time passenger information systems on travelers’ perceptions of important dimensions associated with transit service. The first wave was conducted before OSU’s Campus Area Bus Service (CABS) implemented a state-of-the-art passenger information system. The second wave was conducted approximately a year after this implementation. Results show statistically significant increases in the value CABS users ascribe to the service provided and their perceptions of personal safety whil