UDC: 338.488.2:640.41(560)

A multi-national satisfaction analysis: An application on tourists in Antalya Th ere is no doubt that customer satisfaction is an integral part of services marketing and holds an important place in terms of providing higher profi tability and repeat purchase behavior. Keeping this in mind, this study sets out to explore the satisfaction of tourists of diff erent nationalities at fi ve-star hotels in Antalya.