THE INFLUENCES OF INFORMATION TECHNOLOGY ORGANIZATIONAL PERFORMANCE IN HIGHER EDUCATION

Higher education administrators are continually trying to control the costs of Information Technology (IT) investments and demonstrate the value of IT to the organization. As many administrators implement structures and processes, it is important to understand the impact of these on IT performance. Using a national sample of Chief Information Officers (CIOs) and high-level administrators, this study of higher education institutions examines the influences of IT performance. This research study examines the impact of IT governance, decision-making location, alignment of priorities, communication, and organizational strategy. As part of this research study, measures of organizational performance were developed to measure CIO perceptions of performance. As a result, this study provides a general profile of top performing IT organizations a