Perceptions by Experts from

The complexity of current disasters creates a challenge for crisis communication.This paper aims at identifying gaps in communication in disaster management experienced in practice in order to facilitate learning from those situations.The research was conducted using a qualitative online open-ended questionnaire. It shows that despite the develop-ments in the discipline, communication as an integral part of decision making in disaster management needs to be further developed. The paper provides a practical-oriented overview of the communication constraints in complex crisis situations, which has not been provided so far. This research is part of an international project developing per-formance indicators for a quality measurement system for crisis communication. 1