Implementing e-Government Initiatives: An Exploratory Case Study

All around the world, governments are eagerly looking toward a digital future, but their view is obstructed by the challenges they face in the modernizing such vast enterprises. This case study demonstrates how a government agency developed and implemented an e-procurement system. This study does not represent the overall picture of building an e-government, but as a snapshot in bringing out a number of issues, which are currently challenging many such projects and can have further implications for other projects around the world. Finally, based on the findings, we learned that implementing e-government initiative is rather complex and different from a normal electronic commerce (e-commerce) relationship. Specifically, three issues were identified from this study: continuous technical challenge, enhancement of user participation, and organizational re-arrangements. While these three issues are by no means comprehensive and representatives of all e-government initiatives, we nevertheless hope to provide a foundation for further discussions on this increasingly important area of research as wel