Organizational citizenship behavior and reputation: Mediators in the relationships between accountability and job performance and satisfaction

Holding people answerable for their actions captures the essence of accountability, which is one of the most funda-mental constructs in the organizational sciences and, unfortunately, one about which little is known. This study for-mulated and tested a model that sought to explicate the intermediate linkages between accountability and job performance and satisfaction. Specifically, the hypothesized model suggests that accountability affects organizational citizenship behavior, which in turn influences job performance and satisfaction through personal reputation. Three alternative models were also examined, but the hypothesized model demonstrated the best fit to the data. Strengths and limitations of the study, directions for future research, and implications for practice are discussed