Community informatics and sustainability: Why social capital matters

This paper adopts a holistic approach to explain why social capital matters for effective implementation, widespread uptake, greater social inclusion, and the sustainability of CI initiatives. It describes a theoretical framework drawn from diffusion of innovation, community development and social capital theories. The framework emphasises the interplay between physical infrastructure (including hard technologies and their location in the community), soft technologies (including capacity building, education, training and awareness raising), social infrastructure (including local networks and community organisations) and social capital (including trust and reciprocity, strong sense of community, shared vision, and outcomes from participation in local and external networks)