LETTER OF TRANSMITTAL

This letter is regarding the submission of my internship report, which is a mandatory requirement for the Internship (BUS440 course), entitled “As an online market place, the customer service activities and customer satisfaction of Kaymu.com.bd.” I was in Kaymu.com.bd for last 3 months (December 29 to March 29) at customer service department, during my internship period. This report reflects the operation and the business model of Kaymu.com.bd specially the customer service department &the customer satisfaction level. I tried heart and soul to provide as much as information from different sources. I would like to thank you for your supervision and also helping me throughout my internship program for the completion of my BBA program. This internship program has given me the opportunity to know about this organization and to explore one of the latest and unexplored areas of business in context of a developing country like Bangladesh. It was a delightful experience to working an organization like Kaymu.com.bd. This gave me an opportunity to learn and understand the corporate culture which will help me for my future professional career. I have also found the experience of working with this report both challenging and interesting. I hope this report will meet your expectation and standard. I would be a great pleasure if this report can serve its purposes. I will be happy to provide you any kind of elucidation regarding this report. Sincerely