Title: E-business solutions as part of a customer service portfolio

This study examines the need for e-business services solutions in cardboard industry. In this study the need for e-business services and its contents were studied in the Finnish forest industry company. The study was conducted through thematic interviews and supplemented by a corporate case. The study was based on a preliminary study, in which some e-business services were identified. E-business services have increased significantly in business-to-business markets. In the consumer markets e-business services have been a normal way of conducting transactions for a long time. Increase in the e-commerce has driven companies to set up electronic trading platforms, modernize the delivery models and service concepts as well as take into account the impact of electronic data interchange transactions. The survey results led to three conclusions. First, the study showed that e-business services are a part of the modern commerce between businesses. The e-business services already exist and they are offered by the company's competitors worldwide. Second, the study showed that the future in the supply chain is in th