Add to ORKGThe debate of whether personality traits of service providers affect customers ’ perceptions of service quality has produced conflicting evidence. This paper examines this issue with an application in the air cargo industry in the UAE. We hypothesized no effect of personality traits on overall service quality or any of its dimensions. We used two questionnaires to collect our data from a sample of 220 service providers and customers of the air cargo industry in the UAE. Collected data were analyzed using descriptive statistics, reliability analysis, and regression analysis. While the results of the reliability analysis indicate the soundness of the two questionnaires, the results of the regression analysis failed to reject the hypothesized ...
Customer loyalty is an important factor to enable the business to grow and competitiveness enhanceme...
In recent years, large efforts have been put on enhancing effectiveness in organizations. No resourc...
Service quality has become prime part of all highly developed organization’s strategic plan. Higher ...
This paper examines some issues related to the influence of consumers’ perception of service e...
Purpose: The influences of personality type and mood on customer evaluations such as service quality...
This thesis aimed at investigating the effects of employees" personality traits on customers" perce...
The entire dissertation/thesis text is included in the research.pdf file; the official abstract appe...
This paper examined the effects of front-desk employees ’ personality traits and their gender on cus...
The purpose of this study was to examine relationships between personality factors and customer sati...
Purpose The influences of personality type and mood on customer evaluations such as service quality ...
This study proposes an integrated model that investigates the relationship between Perceived Quality...
Any organization ventures in the hospitality industry are required to maintain a quality service to ...
The objective of this study is to determine if personality has a significant impact on consumer sati...
In the last two decades, research on investigating factors influencing the consumer repurchase inten...
AbstractAny organization ventures in the hospitality industry are required to maintain a quality ser...
Customer loyalty is an important factor to enable the business to grow and competitiveness enhanceme...
In recent years, large efforts have been put on enhancing effectiveness in organizations. No resourc...
Service quality has become prime part of all highly developed organization’s strategic plan. Higher ...
This paper examines some issues related to the influence of consumers’ perception of service e...
Purpose: The influences of personality type and mood on customer evaluations such as service quality...
This thesis aimed at investigating the effects of employees" personality traits on customers" perce...
The entire dissertation/thesis text is included in the research.pdf file; the official abstract appe...
This paper examined the effects of front-desk employees ’ personality traits and their gender on cus...
The purpose of this study was to examine relationships between personality factors and customer sati...
Purpose The influences of personality type and mood on customer evaluations such as service quality ...
This study proposes an integrated model that investigates the relationship between Perceived Quality...
Any organization ventures in the hospitality industry are required to maintain a quality service to ...
The objective of this study is to determine if personality has a significant impact on consumer sati...
In the last two decades, research on investigating factors influencing the consumer repurchase inten...
AbstractAny organization ventures in the hospitality industry are required to maintain a quality ser...
Customer loyalty is an important factor to enable the business to grow and competitiveness enhanceme...
In recent years, large efforts have been put on enhancing effectiveness in organizations. No resourc...
Service quality has become prime part of all highly developed organization’s strategic plan. Higher ...