,SRONS AGENCY Office of Consumer's Education (EDr,

ABSTRACT. N.. °A This ann tated bibliography contains summaries of-studies of consumer sere ces in 39. fields, plus summaries of. publications of interest to consumer advocates, published during the-,-ptt 10 year's: Slice mo service providers do busihess in a single loc l'e,,the evaluations are usually localAn scope (for example, a comp rison of major-appliance repair firmsat: in Washington, D.C.), alth ugh, assessments of an-eAtireqservice industry rather than of 'individual proAders, suggeitions.to aid individual consumers in shOpping for a Oven find of service provider; general information about aosetiLice field, common problems and.,,ripo4fs in a service. `field,, instructions for'domit-yourselfers,'and methods for conducting consumer,studies are included-. The bibliography is organized into two-parts. The firit-part coverS'the 39 service fields, arranged in alphabetical order. Exaiple fieldaincluided are abortion,glinics, apPliance repair; auto repair, dircare services, employment agencies, fodd stores, hospital emergency rooms, opticians, plumbers