Prepared by –

Sir, I have the respect to state that I am a student of BRAC University. As a part of my BBA degree completion I have to work in a business organization as an intern to have on-the-job experience and after analyzing collected information and data of the business organization I have to submit my Internship Report. I have completed my internship in BRAC Bank Retail Banking (Motijheel Graphics Building Branch). I have prepared a report on the subject “Customer Satisfaction Survey at Retail Banking Division of BRAC Bank Ltd”. It was a valuable experience for me and I have prepared this report carefully by myself according to the guidelines and instructions provided by BRAC University authority. May I, therefore, pray and hope that you will be kind enough to accept this report. I remain