BOOKING THE APPOINTMENT: A STRATEGY TO REDUCE READMISSIONS IN HEART FAILURE PATIENTS

Heart failure (HF) is a chronic condition that is the cause for many hospitalizations in the United States. Hospital readmission is a common problem in many chronic conditions, especially heart failure. The purpose of this research was to determine if scheduling a follow-up appointment with a primary care provider (PCP) or cardiologist prior to hospital discharge decreases 30-day readmission rates in patients with a primary diagnosis of HF. A quasi-experimental, two-group study was performed at The Miriam Hospital, a 247-bed acute care hospital, with a sample of 60 patients. A retrospective chart audit was performed to determine if 30-day readmission rates were lower in those HF patients who had a follow-up appointment booked prior to hospital discharge than those who did not have the appointment booked. Charts were reviewed for patient