Exploring the Contribution of Safe Uncertainty in Facilitating Change

Background This PhD study was an examination of the mechanism adopted by a change agent during an organisational change in healthcare. The context for the study was the secondary analysis of action research in a Child and Adolescent Mental Health Service (CAMHS) that had developed practice at an organisational level to address the excessive waiting list impacting upon that service. Aims and Objectives The research question addressed in the thesis was How does a change agent facilitate organisational change in a health setting? The objectives of this study were to i. explore the current literature available discussing the role of the change agent, thus identifying what is already known about this mechanism ii. through a secondary analysis of the data generated through the aforementioned action research in CAMHS examine the relationship betwee