A Framework for Integrating Learning into Business Processes

Integrating learning into business processes has the advantage of raising skill and knowledge levels of process participants in cost effective ways. To get this advantage, however, requires ways to go beyond current practice of standard learning modules into more personalized systems that address knowledge gaps on a just-in-time basis as they are discovered during process execution. In that case process participants need to learn in the context of their particular task. Current practices in learning and teaching have been towards learning in context, known as constructivist learning, which has similarities to business process needs. This paper will describe such practices and describe their application in a university environ-ment. It will then suggest ways to transfer them into personalised practical contexts