Technology’s Effect on Hotels and Restaurants: Building a Strategic Competitive Advantage

The changing face of technology has played an integral role in the development of the hotel and restaurant industry. The manuscript investigated the impact that technology has had on the hotel and restaurant industry. A detailed review of the literature regarding the growth of technology in the industry was linked to the development of strategic direction. The manuscript also looked at the strategic analysis methodology for evaluating and taking advantage of current and future technological innovations for the hospitality industry. Identification and implementation of these technologies can help in building a sustainable competitive advantage for hotels and restaurants