Data Quality Assessment of Company’s Maintenance Reporting: A Case Study

Businesses are increasingly using their enterprise data for strategic decision-making activities. In fact, infor-mation, derived from data, has become one of the most important tools for businesses to gain competitive edge. Data quality assessment has become a hot topic in numerous sectors and considerable research has been carried out in this respect, although most of the existing frameworks often need to be adapted with respect to the use case needs and features. Within this context, this paper develops a methodology for assessing the quality of enterprises ’ daily maintenance reporting, relying both on an existing data quality framework and on a Multi-Criteria Decision Making (MCDM) technique. Our methodology is applied in cooperation with a Finnish multinational company in order to evaluate and rank different company sites/office branches (carry-ing out maintenance activities) according to the quality of their data reporting. Based on this evaluation, the industrial partner wants to establish new action plans for enhanced reporting practices.