E-learning Benchmarking Survey: A Case Study of

Abstract E-learning has emerged as a new paradigm in today’s education. Many e-learning applications have been developed to meet the increasing demand by education institutions. Previous research mainly focused on a variety of factors that influence the uptake of e-learning. However, very little is known about the quality and the extent of usage of these applications among end users. This study presents results that contain information on the uptake and use of e-learning. The uptake of e-learning is measured by the extent to which different technologies were used by students. A mail survey was conducted to examine the uptake of e-learning among undergraduates. The respondents for this study comprised of 419 respondents representing 16.8% from a random sample size of 2500 students. Thirty four applications available from Universiti Utara Malaysia Learning information system (Learningzone) were grouped into six categories that served as e-learning benchmarks to assess the uptake of e-learning among undergraduates. The results show that accessing for course materials, communications, viewing information are the commonly used applications while helpdesks and support, and link to other centres are least popular among undergraduates