Add to ORKGExtant research identifies service quality and service encounter perceptions as the lrey determinants of satisfaction. However, no study in a business-to-business environment has examined the Simultaneous effect o/these two determinants on overall satisfaction. Hence. we do not know which o/these two determinants has a stronger impact on service satisfaction. We investigated this issue by collecting data from shipping managers 0 / several firms in Singapore that used the services 0 / ocean freight shipping companies. Results of path analysis indicate that perceptions 0 / service encounters have a relatively stronger impact compared to service quality. Implications o/these results are discussed
Purpose - This paper aims to identify the dimensions of service quality (SQ) in liner shipping and e...
A growing recognition of the critical differences between industrial and consumer services requires ...
This paper focuses on analysing the determinants of satisfaction (service quality, perceived value),...
Extant research identifies service quality and service encounter perceptions as the key determinants...
Relationship marketing emphasizes that for a firm to be profitable, it must be attentive to those fa...
Relationship marketing emphasizes that for a firm to be profitable, it must be attentive to those fa...
Relationship marketing emphasizes that for a firm to be profitable, it must be attentive to those fa...
Physical distribution services are becoming increasingly important as supply chains strive to become...
Customer satisfaction or dissatisfaction is a direct response from the appraisal of service quality ...
This study investigates the concept of Port Service Quality (PSQ) and examines its influence on cust...
This study attempts to throw some more light on the relationship between service quality determinan...
The interaction impacts of corporate social responsibility (CSR) and service quality (SQ) on custome...
The interaction impacts of corporate social responsibility (CSR) and service quality (SQ) on custome...
The services marketing literature focuses on the measurement of service quality and its impact and c...
The following study both synthesizes and builds on the efforts to conceptualize the effects of quali...
Purpose - This paper aims to identify the dimensions of service quality (SQ) in liner shipping and e...
A growing recognition of the critical differences between industrial and consumer services requires ...
This paper focuses on analysing the determinants of satisfaction (service quality, perceived value),...
Extant research identifies service quality and service encounter perceptions as the key determinants...
Relationship marketing emphasizes that for a firm to be profitable, it must be attentive to those fa...
Relationship marketing emphasizes that for a firm to be profitable, it must be attentive to those fa...
Relationship marketing emphasizes that for a firm to be profitable, it must be attentive to those fa...
Physical distribution services are becoming increasingly important as supply chains strive to become...
Customer satisfaction or dissatisfaction is a direct response from the appraisal of service quality ...
This study investigates the concept of Port Service Quality (PSQ) and examines its influence on cust...
This study attempts to throw some more light on the relationship between service quality determinan...
The interaction impacts of corporate social responsibility (CSR) and service quality (SQ) on custome...
The interaction impacts of corporate social responsibility (CSR) and service quality (SQ) on custome...
The services marketing literature focuses on the measurement of service quality and its impact and c...
The following study both synthesizes and builds on the efforts to conceptualize the effects of quali...
Purpose - This paper aims to identify the dimensions of service quality (SQ) in liner shipping and e...
A growing recognition of the critical differences between industrial and consumer services requires ...
This paper focuses on analysing the determinants of satisfaction (service quality, perceived value),...