118 LRTS 57(2) Notes on Operations

Technical services departments in academic libraries have long struggled to com-municate effectively with other library departments, particularly public services departments. As academic libraries acquire large numbers of digital resources, technical services departments are increasingly responsible for providing current information about those resources to public services staff. The authors of this paper describe the process of creating, testing, and implementing LibGuides (pro-prietary software for building library portals and facilitating information sharing in libraries) as a new way of communicating much-needed information between technical services and public services staff at Miami University Libraries. Academic libraries now provide patrons with large numbers of electronic resources. As the number of resources grows, so does the potential number of breakdowns in access. This potential for problems means communication is vital between the technical services staff who manage these resources and the public services staff who interact with patrons. The Oxford English Dictionary defined communication as the transmission or exchange of information, knowledge, or ideas by means of speech, writing