Filling the Gap of Financial Banking Exclusion: The Case of Mobile Banking in Zimbabwe.

This study investigated use of mobile banking in Zimbabwe. It established that mobile banking has the potential for rapid financial inclusion of the vulnerable group. It established that the majority of people in Zimbabwe use Ecocash as modern banking facility. It was also established that the educated, the group aged 18 to 40 and those who reside in low density areas are the frequent users of Ecocash. There is potential for mobile banking to become the best banking services which is more convenient than the traditional banks. The study recommends that traditional banks adopt mobile banking and related innovative financial services for them to survive the fast changing and highly competitive financial services environment. It further recommends that the government of Zimbabwe and other policy makers promote the expansion of mobile banking and provide favourable licensing terms to attract more players, as the facility has the potential of addressing liquidity crunch and boost the economy