Reconceptualizing Organizational Capacity To Explain The Effect Of e-HRM On Service Quality, Cost Reduction And Lessened Administrative Burden: An Overview

In the present era of globalization, competition and uncertainties, organizations are faced with multiple challenges thus, it has become very paramount to create competitive advantages to be to devise strategies suitable to improve their operational performances, service quality with less administrative cost (Jaramilo et al., 2005). Regardless of whether organizations are in the private sector or in the public sector, there is a general accord that human resources ar