Work Stress And Commitment In The Event Of A Conflict In Organizations (Qualitative Study)

Abstract: In an organization that is engaged in the service, there are various elements of interest in Human Resourcess, this is a picture of an organization with high complexity. Complexity is a potential source of conflict caused by friction and conflicts of interest that affect the working conditions and commitmnet resourcess. In connection with this matter, conducted qualitative research through case studies in organizations engaged in the services sector, are focus on the formulation of the problem of how the conflict in the unit description Center Management Station (CMS), the impact of conflict on job stress and commitment that happen, descriptions of conflict and alternative solution. The survey results revealed no irregularity in resourcess to occupy certain positions by the CEO. Style behavior undertaken by the CEO cause a conflict of interest among existing resourcess and impact on commitment. The causes of these problems can not be separated from culture person in the unit part addressee. Person culture is formed from sub culture inherent in every human resources. Key settlement of conflicts of interest focuses on the interests and needs of individuals rather than the position and the solution can meet the needs of all parties. Given the difficulty of finding integrative solutions and can meet the needs of all parties, it is necessary to support a third party as a mediator. So an alternative solution was divided into short-term solution and long term that refers to the fulfillment of each human resources by taking into account its sub culture