Add to ORKGThis paper contains first results and interpretations of analyses of possible relationships between quality incentives and quality outcome for procured public transport services by the Stockholm County Public Transport Authority (SL)
Swedish public transport authorities emphasize that quality of service and customer satisfaction are...
Outsourcing service provision as a business strategy has become increasingly popular. This has resul...
The Swedish Public Transport Association (SPTA) has taken initiatives to develop contract recommenda...
Gross contracts appear to be the most common contract form for procured public transport in Sweden a...
This paper deals with bus contracts procured by Stockholm County Public Transport Authority (SL). It...
Gross contracts appear to be the most common contract form for procured public transport in Sweden a...
Designing appropriate quality incentives in contracting out public bus services is essential to ensu...
The standard public procurement approach has been to award contracts to the lowest bidder meeting th...
While service quality is an important problem in bus transport services, few transport authorities h...
Public transport systems face the challenge of attracting users to fight the lost in market share, m...
The design of public transport contracts provides an opportunity to define service quality standards...
The Swedish Public Transport Association has adopted recommendations on incentives for increased rid...
The purpose of this study is to investigate what kind of observable and non-observable factors can i...
Methodologies for defining standard quality indicators are important to assess service quality in pu...
The Swedish public bus transport sector is showing a negative development as costs are escalating an...
Swedish public transport authorities emphasize that quality of service and customer satisfaction are...
Outsourcing service provision as a business strategy has become increasingly popular. This has resul...
The Swedish Public Transport Association (SPTA) has taken initiatives to develop contract recommenda...
Gross contracts appear to be the most common contract form for procured public transport in Sweden a...
This paper deals with bus contracts procured by Stockholm County Public Transport Authority (SL). It...
Gross contracts appear to be the most common contract form for procured public transport in Sweden a...
Designing appropriate quality incentives in contracting out public bus services is essential to ensu...
The standard public procurement approach has been to award contracts to the lowest bidder meeting th...
While service quality is an important problem in bus transport services, few transport authorities h...
Public transport systems face the challenge of attracting users to fight the lost in market share, m...
The design of public transport contracts provides an opportunity to define service quality standards...
The Swedish Public Transport Association has adopted recommendations on incentives for increased rid...
The purpose of this study is to investigate what kind of observable and non-observable factors can i...
Methodologies for defining standard quality indicators are important to assess service quality in pu...
The Swedish public bus transport sector is showing a negative development as costs are escalating an...
Swedish public transport authorities emphasize that quality of service and customer satisfaction are...
Outsourcing service provision as a business strategy has become increasingly popular. This has resul...
The Swedish Public Transport Association (SPTA) has taken initiatives to develop contract recommenda...