RESEARCH ARTICLE a

Patient perceptions of quality of health care delivery that includes both experiences and satisfaction is an import-ant component in health care evaluations, interventions and assessment of service quality [1]. Satisfaction with health services leads to better treatment adherence [2] which improves health outcomes [3]. The measurement of parents ’ experiences and satisfaction with pediatric health care is a research area that has grown rapidly dur-ing the two last decades [2-21]. The two concepts of par-ent satisfaction and parent experiences are often used interchangeably in the literature, but in terms of oper-ational definitions (variables) the former has often been assessed as a global measure, sometimes with just one item (question), whereas the latter asks more specifically about concrete experiences with the healthcare services. Such measurement usually takes the form of self-completed questionnaires administered to parents by * Correspondence