RESEARCH ARTICLE Experience of Primary Care among Homeless Individuals with Mental Health Conditions

The delivery of primary care to homeless individuals with mental health conditions pres-ents unique challenges. To inform healthcare improvement, we studied predictors of fa-vorable primary care experience among homeless persons with mental health conditions treated at sites that varied in degree of homeless-specific service tailoring. This was a multi-site, survey-based comparison of primary care experiences at three mainstream pri-mary care clinics of the Veterans Administration (VA), one homeless-tailored VA clinic, and one tailored non-VA healthcare program. Persons who accessed primary care ser-vice two or more times from July 2008 through June 2010 (N = 366) were randomly sam-pled. Predictor variables included patient and organization characteristics suggested b