s

resident; then, an experienced family doctor is involvedSwitzerland Full list of author information is available at the end of the articleBackground A walk-in centre is characterised by its convenient location with extensive opening hours and the opportunity to be cared for by a health professional without an appointment. Therefore walk-in centres may improve the accessibility to a healthcare system [1,2]. Walk-in centres have been implemented in North America and the United Kingdom (UK) for decades and only recently in Switzerland. We conducted a survey in a walk-in centre led by the University Hospital. This walk-in centre represents a new model characterised by care provided by young residents. While in most walk-in centres, patient care is provided by nurses or physicians; in this walk-in centre, patient care is provided by residents and experienced family doctors. Any patient health issue is first managed b