The Development of ICT Project Management Framework in Public Sector Using Business Process Management Approach

ICT Project Management plays a key role in administration of projects in organization today. Various studies have been conducted on the ICT project management to ensure that projects are being conducted accordingly and services are delivered respectively in line with the progress of information technology. Based on the literature review, there are various methodologies and best practices in ICT project management, however based on the analysis conducted it is discovered that the number of failures in ICT projects internationally and locally are tremendous. ICT project management most used standard project management methodology such as PMBOK, PRINCE2, ITIL, CMMI and PPISA. Preliminary results found that most of the existing ICT project management studies do not focus on business process management (BPM) although BPM has been widely used in organization level. Therefore, this study will use a BPM approach which is a new discipline in project management, to help increase the success of ICT projects. This approach combines the methods of management and information technology and it is believed that can improve the management of ICT projects to meet the needs of consumers. Therefore, the purpose of this research is to develop the ICT project management framework using BPM approach. Research methodology is being conducted through literature reviews, interview and case studies on ICT project management in public sector. This ICT project management framework using BPM approach will be validated using the Delphi technique. The results of this research are found to serve as a guide for the ICT project manager not only to managing ICT project in public sector, but can be applied to private sector and other fields