What do Users Seek in a Smart Home Robot? An Interview-Based Exploration

In this paper we describe an interview-based exploration into people’s expectations of a smart home management system, as part of our design of a new robot serving as an embodied interface to monitor and control smart home devices. We describe qualitative insights gleaned from interviewing potential users of the system, identi-fying concerns, desires, and frustrations they have, and user characteristics. We present initial design guidelines which will be used in the robot design process.