PATIENT'S PERCEIVED SATISFACTION ON CLEANLINESS IN A TERTIARY CARE HOSPITAL

The aim of this study was to determine patient's perception on satisfaction regarding cleanliness in a tertiary care hospital of Udupi district, Karnataka. A sample of 200 out patients and in patients was taken on random basis. The patient satisfaction on cleanliness was judged in terms of surroundings, wards, bathroom and staff, and was conducted by the researcher to analyze the efficiency of Hospital and Hospital Administration. It was observed that in patients as well as outpatients were not satisfied with most of domains of cleanliness. Most of them were not satisfied with the cleanliness of bathrooms and beds/cots and has given suggestions for improvement. It is concluded that frequent patient satisfaction survey is very essential to know the shortcomings of services provided and to make improvements on the basis of the opinions and suggestions given by patients. Then only it is possible to have a healthy society, which will in turn work for development of the nation