Add to ORKGThe purpose of the study is to investigate customer perception of service quality of a private bank. In this study five dimensions are used namely responsiveness, reliability, assurance, empathy and tangibles based on SERVPERF (Service Performance) model to investigates the service quality perceptions of customers of a commercial bank. The study reveals that Tangibility is having a highest mean score of SERVPERF (P) score and the bank should concentrate on Empathy as it has the lowest mean score of SERVPERF as well as Reliability. Regarding the association between the demographic variables and the service quality factors, it is seen that there is a significant association. The research provides valuable insights to manager of the bank on th...
Banks must meet the needs of their customers in order to achieve sustainable development. The aim of...
Using empirical data derived from the Greek banking sector, the authors attempt to model the influen...
Service Quality of the banks referred as an obligation of all banks to fulfill the objectives and ne...
The purpose of the study is to investigate customer perception of service quality of a private bank....
Those organizations providing service are demanded to assess frequently the quality of their service...
Financial services are inherently intangible and high on experience and credence qualities. In order...
In today’s hyper competitive banking arena, banking institutions are focusing on improving service q...
Service quality is becoming more crucial for banks to maintain their market shares. This study tries...
Service-offering channels in the banking system has emerged on the scene with a wide variety of form...
The purpose of this study is to measure the service quality and its subsequent effect on customer sa...
Banking is an important industry in a nation but with the intense competition of various banks avail...
Customer Satisfaction has been a psychological attribute inviting attention of the customers and req...
Quality of service is very important, especially for the growth and development of service sector bu...
Banking is an important industry in a nation but with the intense competition of various banks avail...
Jurnal Ekonomi dan Bisnis. Vol. IX, no. 1, Maret 2003, p.69 – 80Customer oriented companies always l...
Banks must meet the needs of their customers in order to achieve sustainable development. The aim of...
Using empirical data derived from the Greek banking sector, the authors attempt to model the influen...
Service Quality of the banks referred as an obligation of all banks to fulfill the objectives and ne...
The purpose of the study is to investigate customer perception of service quality of a private bank....
Those organizations providing service are demanded to assess frequently the quality of their service...
Financial services are inherently intangible and high on experience and credence qualities. In order...
In today’s hyper competitive banking arena, banking institutions are focusing on improving service q...
Service quality is becoming more crucial for banks to maintain their market shares. This study tries...
Service-offering channels in the banking system has emerged on the scene with a wide variety of form...
The purpose of this study is to measure the service quality and its subsequent effect on customer sa...
Banking is an important industry in a nation but with the intense competition of various banks avail...
Customer Satisfaction has been a psychological attribute inviting attention of the customers and req...
Quality of service is very important, especially for the growth and development of service sector bu...
Banking is an important industry in a nation but with the intense competition of various banks avail...
Jurnal Ekonomi dan Bisnis. Vol. IX, no. 1, Maret 2003, p.69 – 80Customer oriented companies always l...
Banks must meet the needs of their customers in order to achieve sustainable development. The aim of...
Using empirical data derived from the Greek banking sector, the authors attempt to model the influen...
Service Quality of the banks referred as an obligation of all banks to fulfill the objectives and ne...