C/) C/)Performance Evaluation of Information Systems

Performance evaluation of Information Systems and its utility during: selection studies of all the components of the Information System, improvement studies for the purpose of improvement of performance, decreasing costs and design studies, when an Information system is being designed and different implementation alternatives are being evaluated[1, 2]. Benchmarking is the only tool available for studying the performance of existing information systems. Performance matrix of information systems has been described in this paper. The term Benchmarking is widely used in a general context as a systematic method by which organizations measure their deliverables against the best in the industry. The information system (IS) development activity in large organizations is a source of increasing cost and concern to management. Information system development projects are often over-budget, late, costly to maintain and not done to the satisfaction of the requesting user [1, 2]. Professionals in the computer industry have used the term benchmarking since the early 1960s. [3] Initially benchmarking meant comparing the processing power of products produced by competing manufacturers within a realistic business or scientific environment