Analysis of the Effects of Technological and Organizational Features on Intranet and Portal Usage

The paper’s purpose is to analyze the effects of technological and organizational features on intranet and portal usage. Technological features comprise common intranet functions such as collaboration, search engine, personalization, workflow and content management. Intranet organizational features were associated with intranet support team’s profile, existence of specific budget for the intranet project and relationship with users. The research model was based on TAM, TTF and on several checklists from intranet literature. A survey was conducted with intranet managers from 98 Brazilian and 70 Portuguese organizations. Factor analysis has unveiled intranet integration features as a separate construct from technological features. The results have demonstrated that the evolutionary path from intranets to knowledge portals is hard and long, as many analyzed intranets were at the basic stages. The results have also given evidences that intranet integration and organizational features have more impact on intranet quality and usage than technological features