MANAGEMENT DEVELOPMENT REVIEW

decision-making model and argues that it neither describes actual decision-making processes nor can be used as an adequate guide to effective decision making. An alternative framework emphasizing cultural, structural and processual factors is offered as a more useful guide to effective decision making. Decision making is one of the most central processes in organizations and a basic task of management at all levels. Faulty strategic and operational decisions can and do seriously impair organizations ’ competitiveness. An understanding of decision-making processes is therefore vital if managers are to go some way towards improving them. This article has three main aims