H.: BugzillaMetrics: An Adaptable Tool for Evaluating Metric Specifications on Change Requests

To manage the evolution of software processes and prod-ucts, it is essential to evaluate their current state and how it evolved. This information can be obtained by analyzing the data available in change request management (CRM) systems like Bugzilla. Metrics and charts on change requests are already avail-able in current CRM systems. They provide information about common metrics, but their adaptability is limited. This paper describes a more flexible approach for the eval-uation of metrics on change requests. The main characteristics of the tool presented in this pa-per are the separation between metric specification and data retrieval, an event driven algorithm that calculates time se-ries data, and an abstraction of its data sources